Oversight Supply · Updated September 23, 2026
Refund Policy
We want you to be able to try the membership without being stuck with a purchase that is not right for you.
14-day refund window
Ask for a refund within 14 calendar days of any Monthly or Lifetime charge, including a Monthly renewal, and we will refund that charge to the original payment method. You do not need to give a reason, even if you have already unlocked a template. Contact info@madebyoversight.com from the email address on your account so we can find the purchase. Refunds can take additional time to appear, depending on your payment provider.
After 14 days
Tell us if you were charged twice, a cancellation failed, a paid item was unavailable or materially different from its listing, or a delivery link did not work. We will investigate and provide a fix or an appropriate refund. We will also honor any longer refund or withdrawal rights required by the law that applies to your purchase.
What happens to access
After a refund, we may end or adjust the membership, unused credits, and access associated with that charge. A refunded purchase does not provide a continuing licence to use templates obtained only through that purchase. Refunds do not affect template rights from separate, non-refunded purchases.
Cancelling Monthly
You can cancel Monthly at any time from your account's billing management link. Cancellation prevents the next renewal; it does not automatically refund a charge already made. Unless refunded, access and unused credits continue until the paid period ends, and designs unlocked before cancellation remain available.
Your legal rights
This policy adds to, and does not replace or restrict, rights you may have under applicable consumer law. If your transaction is handled by a payment provider acting as merchant of record, its customer-support and refund processes may also apply.
Questions? info@madebyoversight.com · +1 856 295 2300
OversightStudio, LLC · 1111B S Governors Ave STE 7287, Dover, DE 19904, USA
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